What to Expect from our ORM Services:

• We use some of the best online reputation management software tools to monitor for branded keywords. They allow us to search across several social networks at once, also run queries for hashtags, and allow us to set up alerts that notify every time anyone mentions your brand.
• We also have a very strict feedback policy, in the sense that we strive to respond in a timely manner and rarely ever delete comments and other forms of feedback – unless they are racist, threatening, or in very poor taste. There are far too many documented cases out there, which speak of social media fails, in terms of how appropriately (or not) a company responded to online negativity.
• Finally, we will escalate any issues, reviews, questions, and inquiries directly to you, if we cannot provide a complete response to the client. We will also provide recommendations on the best course of action – sometimes, online reputation management actually means you have to take some issues offline, for the best results.
• Digital Web Properties is deeply immersed in the social media marketing world, which is why it can also provide nonpareil remote consulting services, via phone or Skype video conferences.